FAQ

Free shipping

Alpana Rai Arts offers free and insured shipping on all purchases made via Alpana Rai Arts website to anywhere in Australia.

If you live overseas we can still ship but please note there will be additional shipping costs applied at checkout (dependent on your location, and the work you are purchasing).

How long will the delivery take?

Once the order is placed, artist usually take 1-5 days to pack up the artwork and get it ready for shipping. Shipping times vary depending on your location. But can take anywhere from 1-10 working days.

Can I order now and request delivery on or after a certain date?

Depending on your delivery address, and depending on our couriers availability, this may be possible, but the best practice would be to get in touch with us before placing the order to check. Simply contact us here. with the artwork title you are interested in, and preferred delivery date in for us to check.

Do you ship artworks overseas (out of Australia)?

Yes, absolutely!

We ship internationally, international shipping costs vary based on the artwork (size, weight and cost) and where it is being shipped too. Please Note Artwork larger than 100 cm are send unstarched and rolled. (not framed) for International customers only.

Can I return an artwork?

Yes, absolutely.

We offer buyer protection, including free returns within 7 days delivery. Just note the return shipping cost is covered by buyers.

We ask you to pack the artwork in it's original packaging (if you've already thrown that away, you can repackage it securely yourself) and let us know when you'd like it picked up. We can organise a courier to pick it up from you.

Please keep in mind that couriers operate 9am-5pm, Mon-Fri, and we are only able to specify a day, rather than a time. Once we've booked in the couriers, we'll send shipping labels that will need to be printed and put on the package. If there are any older labels or barcodes, please remove them before putting the return labels to avoid any confusion. We will process your refund as soon as the artwork is Delivered in the state it was received.

How can I track my order?

We understand that having visibility on your recently purchased works location is super important, especially when in transit, to have piece of mind that the work is safely on its way to you. We will send you tracking details and link to track your order.

What does Ready To Hang mean?

Ready To Hang

In most cases, this refers to the artwork's canvas being stretched over a simple timber frame
This style is often referred to as a 'stretched canvas'
The artwork my not necessarily have a wire or hooks already attached, but these can be easily added.
Some people may prefer to leave their artwork simply stretched
Framed

Another variation of Ready To Hang

Framed Artworks comes framed in Tasmanian oak prior to arriving at your doorstop
- Frame will include hanging fixtures (hooks and wires )
I want to buy an artwork that has already sold

So sorry you missed out! Not to worry we have another solution! You Can Ask for commission and Alpana Would happy to create for you or You can ask for prints. contact us we can help you .