FAQ
Free shipping
Alpana Rai Arts offers free and insured shipping on all purchases made via Alpana Rai Arts website to anywhere in Australia.
If you live overseas we can still ship but please note there will be additional shipping costs applied at checkout (dependent on your location, and the work you are purchasing).
How long will the delivery take?
Once an order is placed, the artist usually takes 1–5 working days to carefully pack the artwork and prepare it for shipping. Delivery times vary by location and generally take 1–10 working days.
Can I order now and request delivery on or after a certain date?
Depending on your delivery address and courier availability, a requested delivery date may be possible. Please contact us before ordering and include the artwork title and preferred delivery date so we can confirm the available options.
Do you ship artworks overseas (out of Australia)?
Yes, absolutely!
International Shipping
Alpana Rai Arts ships original artworks and fine art prints to customers worldwide. Please read the following carefully before placing an international order.
Large & Extra-Large Artworks (over 80 cm)
Original artworks exceeding 80 cm in any dimension are shipped rolled, unframed, and unstretched to ensure safe delivery during international transit. Each piece is carefully prepared and securely packaged using archival-quality materials to protect the work throughout its journey.
If you would like your artwork professionally stretched and framed upon arrival, we recommend engaging a local framer in your area. Please contact us before placing your order if you have any questions about packaging or sizing.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the artwork price or shipping cost at checkout.
Alpana Rai Arts has no control over customs processing times or fees, and we are unable to predict what charges may apply. We recommend checking with your local customs authority before placing your order if you have concerns about potential import costs.
Please note that refusal to pay customs duties does not qualify as grounds for a return or refund, and return shipping costs in such cases will be the customer's responsibility.
Can I return an artwork?
Yes, absolutely.
Change-of-mind returns are accepted when requested within seven working days of delivery. Buyers are responsible for change-of-mind return shipping costs.
We ask you to pack the artwork in its original packaging (if you've already thrown that away, you can repackage it securely yourself) and let us know when you'd like it picked up. We can organise a courier to pick it up from you.
Please keep in mind that couriers operate 9am-5pm, Mon-Fri, and we are only able to specify a day, rather than a time. Once we've booked in the couriers, we'll send shipping labels that will need to be printed and put on the package. If there are any older labels or barcodes, please remove them before putting the return labels to avoid any confusion. We will process your refund as soon as the artwork is delivered in the state it was received.
How can I track my order?
We understand that having visibility on your recently purchased work's location is super important, especially when in transit, to have peace of mind that the work is safely on its way to you. We will send you tracking details and a link to track your order.
What does Ready To Hang mean?
Ready to hang means the artwork can be displayed without additional stretching or framing. Stretched canvases are mounted over timber stretcher bars, while framed artworks include suitable hanging fixtures. Presentation varies, so please check each product description for exact details.
I want to buy an artwork that has already sold
So sorry you missed out! Not to worry — there are a few options. You can request a commission and Alpana would be happy to create something personal for you. You can also explore fine art prints of similar works, or browse the full original paintings collection to find something you love.
